Exchange & Refund Policy

Effective Date: July 24, 2026

At Lyra, customer satisfaction is important to us. If you experience an issue with your order, please review our Exchange & Refund Policy below.

1. Exchange Request Period

Customers must notify us of any exchange or quality issue within 24 hours of receiving the order.

Approved exchange requests must be completed within 7 days of the delivery date.

Requests made after these time limits may not be accepted.

2. Conditions for Exchange

To be eligible for an exchange, the product must:

  • Be unused and unworn.

  • Have all original tags attached.

  • Be returned in its original packaging.

  • Be free from stains, damage, perfume, smoke, deodorant, or any other odor.

  • Be accompanied by proof of purchase.

Products that do not meet these conditions may be rejected.

3. Items Not Eligible for Exchange or Refund

We cannot accept exchanges or refunds for products that:

  • Have been worn or used.

  • Have been washed.

  • Have perfume, smoke, deodorant, or other odors.

  • Have makeup stains, lipstick marks, or other visible stains.

  • Have been damaged due to customer misuse or improper care.

  • Are returned without original tags.

4. Wrong Size Ordered

If you ordered the wrong size:

  • Exchanges are subject to stock availability.

  • The customer is responsible for both the return shipping charge and the shipping charge for the replacement item.

We recommend checking our size guide carefully before placing your order.

5. Damaged, Defective, or Incorrect Items

If you receive:

  • A damaged product,

  • A manufacturing defect, or

  • The wrong item,

please contact us within 24 hours of delivery with clear photos or videos.

Once verified, Lyra will:

  • Replace the item at no additional cost, or

  • Offer a refund if a replacement is unavailable.

For verified quality issues, Lyra will cover all shipping costs.

6. Refund Policy

Refunds are available only when:

  • The ordered item is unavailable and no suitable replacement is accepted.

  • A damaged, defective, or incorrect product cannot be replaced.

  • We cancel your order after receiving payment.

Approved refunds will be processed using the original payment method whenever possible. Processing times may vary depending on the payment provider.

Cash on Delivery orders approved for refund will be refunded through a mutually agreed payment method.

7. Non-Refundable Situations

Refunds will not be provided for:

  • Change of mind after purchase.

  • Incorrect size selected by the customer.

  • Personal preference regarding color, style, or fit.

  • Delays caused by courier services or circumstances beyond our control.

  • Failure to provide a correct delivery address or contact information.

8. How to Request an Exchange or Refund

To request an exchange or refund:

  1. Contact Lyra within 24 hours of receiving your order.

  2. Provide your order number.

  3. Share clear photos or videos showing the issue.

  4. Wait for approval before returning the item.

Items returned without prior approval may not be accepted.

9. Final Decision

Lyra reserves the right to inspect all returned products before approving an exchange or refund.

Any request that does not meet the conditions of this policy may be declined.

10. Contact Us

If you have any questions about this policy, please contact our customer support team using the contact information provided on our website.