Privacy Policy
Effective Date: July 24, 2026
Lyra ("Lyra", "we", "our", or "us") values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.
By using our website, you agree to the practices described in this Privacy Policy.
1. Information We Collect
When you use our website, we may collect the following information:
Personal Information
Full name
Phone number
Email address (if provided)
Shipping and billing address
Order Information
Products purchased
Order history
Payment method
Delivery preferences
Payment Information
We do not store your debit card, credit card, or online banking details on our servers.
Online payments are processed securely through our authorized payment partners.
Technical Information
When you visit our website, we may automatically collect:
IP address
Browser type
Device information
Operating system
Website usage information
Cookies and similar technologies
2. How We Use Your Information
We use your information to:
Process and deliver your orders.
Verify your identity when necessary.
Provide customer support.
Send order confirmations and delivery updates.
Process returns and exchanges.
Improve our website, products, and services.
Detect fraud and maintain website security.
Comply with legal obligations.
With your permission, we may also send promotional messages, offers, or new product updates. You may opt out at any time.
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your information only with trusted third parties when necessary, including:
Courier and delivery partners
Payment service providers
Website hosting and technology providers
Government authorities when required by law
These parties receive only the information necessary to perform their services.
4. Cookies
Our website may use cookies and similar technologies to:
Remember your preferences.
Improve website performance.
Understand how visitors use our website.
Enhance your shopping experience.
You may disable cookies through your browser settings, although some website features may not function properly.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.
While we strive to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
6. Data Retention
We retain your information only for as long as necessary to:
Complete your orders.
Provide customer support.
Meet legal, tax, accounting, and business record requirements.
Resolve disputes and enforce our agreements.
When your information is no longer required, we will securely delete or anonymize it where reasonably practicable.
7. Your Rights
Subject to applicable law, you may request to:
Access your personal information.
Correct inaccurate information.
Update your contact details.
Request deletion of your personal information where legally permitted.
Withdraw consent for marketing communications.
Some requests may be limited where we are legally required to retain certain records.
8. Third-Party Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties. We encourage you to review their privacy policies before providing personal information.
9. Children's Privacy
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children.
If we become aware that such information has been collected, we will take reasonable steps to delete it.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised Privacy Policy.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the contact information available on our website.
