📦 Lyra Label Shipping Policy

At Lyra Label, we are committed to delivering your orders quickly and securely. Please review our shipping policy below.

1. Delivery Timeframe

  • Orders within Kathmandu Valley are typically delivered within 1 business day.

  • Orders outside Kathmandu Valley are generally delivered within 1–3 business days, depending on your location and courier service availability.

  • Delivery times may be affected by public holidays, adverse weather, strikes, natural disasters, or other unforeseen logistical delays.

2. Same-Day Express Delivery (Kathmandu Valley Only)

  • Need your order urgently? We offer Same-Day Express Delivery within Kathmandu Valley.

  • To request this service, please contact our customer care team before placing your order or immediately after checkout.

  • Express deliveries are fulfilled using ride-sharing services, allowing your order to reach you in approximately 1–2 hours, depending on your location, traffic conditions, and rider availability.

  • Additional delivery charges will apply for this service and will be communicated before dispatch.

3. Shipping Partners

  • We work with trusted third-party courier partners to deliver all orders safely.

  • Once your order has been dispatched, you will receive tracking information (where available).

4. Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location.

  • Any applicable delivery fees will be clearly displayed before payment.

5. Order Processing & Dispatch

  • Orders placed before 4:00 PM are usually processed and dispatched on the same business day.

  • Orders placed after 4:00 PM will be processed on the next business day.

  • Orders placed on weekends or public holidays will be processed on the next working day.

6. Failed Delivery Attempts

  • If the recipient is unavailable, our courier partner may attempt re-delivery or contact you to arrange another delivery time.

  • If the order is returned to us after unsuccessful delivery attempts, additional shipping charges may apply for re-dispatch.

7. Shipping Address Changes

  • If you need to update your delivery address after placing an order, please contact us as soon as possible.

  • Address changes cannot be guaranteed once the order has been dispatched.

8. Order Tracking

  • Once your order has been shipped, you can track its delivery status using the tracking details provided by our team (if available).

9. Contact Us

If you have any questions regarding your order or shipping, please contact our customer support team:

Phone: +977 9829072970, +977 9769402468
Email: [email protected]

Lyra Label reserves the right to modify this Shipping Policy at any time without prior notice.